Employees can now request access right from Slack and Teams, without breaking flow to go somewhere else. They ask Luna for what they need, pick how long they need it, and confirm, all in the chat tool they already have open. It makes the whole thing fast enough that people actually request the access they need instead of putting it off or borrowing someone else's, and they get pinged the moment each tool goes live. The same catalog and approvals you've configured power it underneath; the win is that getting access now takes a message instead of a context switch.