Agents and NHI service accounts, bots, API users, integration credentials, shared mailboxes: are now a first-class identity type in Ploy, alongside humans. Every NHI gets its own page, its own access review treatment, its own status workflow, and lives in a dedicated Non-Human Identities tab in the Identities view.

You can convert existing human-classified identities to NHIs one at a time from a member page, or in bulk from the Identities list, and Ploy preserves the existing group memberships and access grants when it does. NHI-specific filters (provider, type, last seen, MFA status) make it possible to actually act on the long tail of service accounts that have accumulated over years.

This is the foundation a lot of upcoming work builds on: your AI provider keys, scan tokens, integration credentials, and shared mailboxes are no longer mixed in with your humans.